When something needs attention, start with a clear request.
This Return & Refund Policy explains the general process for requesting assistance with an avercello™ order, including return requests, incorrect or damaged items, cancellations and refund-related questions. Individual requests are reviewed according to the circumstances of the relevant order.
A return should begin with customer support, not with an unapproved shipment.
Tell Us What Happened
Contact customer support and include the relevant order information together with a clear description of the issue.
We Review the Request
The order, product and circumstances of the request may need to be reviewed before next steps are provided.
Follow the Provided Steps
If a return or other action is required, follow the instructions provided for that specific request.
Resolution Is Processed
Where a refund, replacement or other resolution is approved, it is handled according to the applicable circumstances.
The business address shown on this page is company information and is not automatically a return warehouse or approved return destination. Contact service@avercello.com first and follow the instructions provided for the specific request.
Start by contacting customer support with the order that needs attention.
A return, refund or other post-purchase request should begin with enough information for the relevant order and issue to be identified.
Contact Customer Support
To begin a return-related request, contact service@avercello.com or use the official customer-support contact information shown on this page.
Include Relevant Order Information
Where available, provide the order number, product name and a clear explanation of why assistance is requested.
Return and refund requests may require individual review.
Order-Specific Review
A request may be reviewed based on the order, product, condition of the item, reason for the request and other relevant circumstances.
Additional Information
Customer support may request information reasonably needed to understand the issue or assess the request.
Only information relevant to the order or issue should be provided.
The condition of a returned product can matter when a request is reviewed.
Preserve the Product
If you believe that a product may need to be returned, avoid unnecessary additional use or alteration while waiting for customer-support instructions.
Product and Packaging Information
Depending on the request, the condition of the product, included parts or available packaging information may be relevant to the review.
If what arrived does not match expectations, tell us what happened.
Incorrect Product
If the item received does not match the item ordered, contact customer support with the relevant order information and explain the difference.
Damaged Product
If an item arrives with apparent damage, contact customer support and provide information reasonably needed to document and review the issue.
Missing Parts or Components
If a product appears incomplete, explain which part or component appears to be missing and identify the relevant order.
Do not assume that every return goes to the same address.
Wait for Return Instructions
Where a physical return is required, follow the instructions provided by customer support for the specific request.
Business Address Is Not Automatically a Return Address
The business address listed in the company-information section should not automatically be treated as the destination for product returns.
Follow Case-Specific Instructions
Return instructions may differ according to the product, order or reason for the request. Use the instructions provided for your case.
Return-shipping arrangements can depend on the specific request.
Shipping Instructions
If return shipping is required, follow the shipping instructions provided by customer support. This policy does not establish one universal return-shipping arrangement for every request.
Return Shipping Costs
Responsibility for any applicable return-shipping cost may depend on the reason for the return, the order and the instructions provided for the request.
Refunds are handled after the relevant request is reviewed.
The exact refund outcome can depend on the order, reason for the request and approved resolution.
Refund Approval
Where a refund is approved, it will be processed according to the resolution applicable to the relevant order.
Refund Method
Refund processing may involve the payment method, payment service or financial institution associated with the original transaction.
Refund Timing
The time required for a processed refund to appear can vary depending on the payment system and financial institution involved.
Partial Resolution
Depending on the circumstances, a request may be resolved in a manner appropriate to the specific order rather than through one universal refund outcome.
Contact us quickly if you want to request an order change or cancellation.
Cancellation Requests
Customers may contact support to request a cancellation. Whether cancellation is possible depends on the status of the order and cannot be guaranteed.
Order Already Processing or Shipped
Once an order has progressed through processing or shipment, it may no longer be possible to stop or modify it. Customer support can explain the available next steps.
Sending a product back without instructions can create avoidable problems.
Unapproved Returns
Products sent without following the provided return instructions may be difficult to identify, receive or connect with the relevant order.
Refused Delivery
Refusing a shipment is not automatically equivalent to completing an approved return process. Contact customer support if a delivered or incoming order needs attention.
Some requests may call for a solution other than a refund.
Possible Resolution Options
Depending on the circumstances, customer support may review whether a replacement, exchange, refund or other appropriate resolution is available.
No Universal Exchange Promise
This policy does not guarantee that every request will qualify for the same replacement or exchange outcome.
Clear order information helps us understand the request.
Contact: service@avercello.com
Return and refund information may be updated as store operations change.
Changes to This Policy
This Return & Refund Policy may be revised to reflect changes in store operations, fulfillment arrangements, customer-service procedures or other relevant circumstances.
The version published on the store should be reviewed for current policy information.
The fastest place to start depends on what happened with the order.
Wrong Product
Provide the order number and explain which item was ordered and which item was received.
Damaged Item
Explain the condition in which the product arrived and provide information reasonably needed for review.
Return Request
Contact support first. Do not send the item to a business address without receiving instructions.
Refund Question
Include the relevant order information so customer support can identify the transaction and review the request.
When a refund is approved, the transaction may still need to be processed through the payment service or financial institution associated with the original purchase. The time required for the refund to appear can therefore vary.
Need help with an avercello™ order?
Contact customer support with the order number where available, the relevant product and a clear description of the issue. Please wait for instructions before shipping a product to any address.
Business Information
Official business and customer-support information associated with avercello™.
The business address shown on this page is provided as company information and should not automatically be treated as a product-return warehouse or approved return destination. Before sending any product, contact service@avercello.com and follow the instructions provided for your specific request.