Kitchen questions, clearly answered.
Find helpful information about avercello™ kitchenware, product use, orders, delivery and customer support. Because individual products can differ, product-specific information should always be checked on the relevant product page.
Start with the part of your kitchen experience you need help with.
Product Information
Materials, intended use, care information and product-specific details.
Order Questions
Checkout, order information and questions relating to an existing purchase.
Delivery Help
Shipping information, tracking and delivery-related concerns.
Customer Care
Return questions, product assistance and other support requests.
Understanding your kitchenware.
Product construction, care and intended use may vary between individual items, so always review the information shown for the specific product you are considering.
Where can I find product-specific information?
Start with the relevant product page. Product pages are the best place to check the information provided for that particular item, including its description, features, dimensions or other listed details.
Are all avercello kitchen products used and cared for in the same way?
No. Different kitchen products may use different materials, construction methods or care instructions. Follow the information provided for the individual product rather than assuming that one care method applies to the entire collection.
How do I know whether a product is suitable for the way I plan to use it?
Review the product description and the intended-use information shown on its page. If an important detail is unclear, contact customer support before purchasing so you can ask about the specific item.
What should I do if I have a care or cleaning question?
Check the care information provided with the relevant product or on its product page. If the information you need is not available, email service@avercello.com with the product name and your specific question.
Questions before and after checkout.
Checkout information can depend on the order, destination and options presented by the store.
What payment methods can I use?
Available payment options are the methods displayed during checkout. The options shown there are the applicable options for the transaction at that time.
How can I confirm that my order information is correct?
Review the information shown during checkout before submitting your order. After placing an order, also review any order information provided to you and contact customer support if you notice a problem.
Can I change an order after it has been placed?
Contact customer support as soon as possible and provide your order information. Whether a requested change can be made depends on the status of the order and cannot be guaranteed.
What information should I include when asking about an existing order?
Include the order number where available, the name or email connected with the order, and a clear explanation of what you need help with. Do not send passwords or full payment card numbers.
From the store to your door.
Shipping availability, charges and delivery estimates may depend on the specific order and destination.
How long will delivery take?
Delivery timing can vary. Review the shipping information presented for your order and any delivery estimate provided during the purchase process or in subsequent order information.
How do I know whether shipping is available to my location?
Shipping availability depends on the destination and the options available for the order. Use the checkout process to review the applicable shipping information for your delivery address.
Will I receive tracking information?
When tracking information is available for an order, it may be provided through the order or shipping information associated with that purchase. If you need assistance, contact customer support with your order number.
What should I do if there is a delivery problem?
Contact service@avercello.com and provide your order information together with a clear description of the delivery issue. This helps customer support review the specific situation.
Help when something needs attention.
Return and resolution instructions can depend on the specific request, so contact customer support before sending products anywhere.
How do I request help with a return or refund?
Contact customer support first and explain the request. Include relevant order information and follow the instructions provided for your specific case. You should also review the store's Return & Refund Policy for applicable information.
Can I send a return directly to the business address shown on this page?
Do not assume that the listed business address is a return warehouse or return destination. Contact customer support first and follow the return instructions provided for the relevant request.
What should I do if I receive an incorrect or damaged item?
Contact customer support with the order information and a clear description of the problem. Provide the information reasonably needed to explain the issue so the request can be reviewed.
How can I contact avercello customer support?
Email service@avercello.com or call +86 131-2846-7814 . Customer service hours are 8:00 AM - 10:00 PM.
Some kitchen questions are easier to answer when we know the exact product or order.
If the FAQ does not cover your question, contact avercello™ customer support and include the relevant product name or order information where applicable.
Business Information
Official business and customer-support information associated with avercello™.
The business address shown on this page is provided as company information and should not automatically be treated as a return warehouse or return destination. For return assistance, contact service@avercello.com first and follow the instructions provided for the relevant request.